A big mall can be overwhelming, especially when you're on vacation and just want to shop, eat, and relax without the logistics getting in the way. The good news is that Jungceylon has a full lineup of visitor services designed to make your day easier from the moment you walk in to the moment you leave. Here's everything you need to know, organized by what to check first and what to use along the way.
Start Here: The Three Counters Every Visitor Should Know
Before you do anything else, it's worth knowing these three points inside the mall, they'll save you time no matter what you came here to do.
Information Counter
A quick first stop for directions, mall facilities, and general questions about what's where.
Location: Sai 2 Entrance, Ground Floor, The Jungle Zone
Tourist Service Center
This is the go-to counter for visiting travelers, it handles money exchange, Locker Rental, mall facilities, and general tourist information all in one place.
Location: Near the Drop-Off point, The Bay Zone, G Floor
Tourist Privilege Booth
Pick up your Tourist Privilege Card here for shopping discounts, redeem gifts, and ask about current promotions.
Location: The Bay Zone, G Floor
The Tourist Starter Kit
Once you've checked in at the counters above, these everyday services will cover the rest of your visit.
Free Wi-Fi
Stay connected throughout the mall without using your data plan, handy for checking store directories, maps, or sending photos back home.
How-to:
Simply connect your device to the official network network: @Jungceylon_TrueFreeWifi. You can get free WIFI for 1 hour.
Locker Rental Service
A place where you can drop your luggage after your hotel check out, and continue your day before heading back to the airport.
Location:
- MeSpace Locker (TC), Tourist Service Center, Near Drop-off, The Bay Zone, G floor
- MeSpace Locker (BF), The Jungle Zone, B floor, near 7-Eleven
- MeSpace Self Storage, Outdoor parking zone, The Botanica zone, G floor
Currency Exchange
Jungceylon offers Lion Currency Exchange and Banking services in the Bank Zone, in multiple zones for competitive exchange rates.
Location:
- Lion Currency Exchange (The Botanica), The Botanica Zone, G floor.
- Open Daily 9:00 AM - 10:00 PM (Last Order 9:30 PM)
- Lion Currency Exchange (The Bay), The Bay Zone, G floor, inside the Tourist Service Center.
- Open Daily 10:00 AM - 10:00 PM (Last Order 9:30 PM)
- Lion Currency Exchange (The Garden), The Garden Zone , G floor.
- Open Daily 10:00 AM - 10:00 PM (Last Order 9:30 PM)
- Bank Zone The Jungle Zone, B Floor.
- Open Daily 11:00 AM - 7:30 PM
ATM
Multiple ATMs are available around the mall for quick cash withdrawals whenever you need them.
Taxi Service Point
Heading back to your hotel or off to explore more of Phuket? You can call for a taxi at the taxi stand or inquire at the Information Counter. There are 3 Taxi service points at Jungceylon.
Location:
- Drop off, The Bay Zone
- Drop off, The Botanica Zone
- Sai 3 Entrance with the Carousel, The Garden Zone
Parking Information
Driving to Jungceylon? Here's what you need to know about parking fees and where to pay.
Parking Fees
Condition | Fee |
First 30 minutes | Free |
After 30 minutes | 20 baht per hour |
Motorcycles (min. spend 200 baht) | Free for the first 3 hours, then 20 baht per hour |
Cars (min. spend 500 baht) | Free for the first 3 hours, then 20 baht per hour |
Cinema visitors | Free for the first 4 hours, then 20 baht per hour |
Bank transactions | 1 hour free, then 20 baht per hour |
Stays over 5 hours | 50 baht per hour |
*Any fraction of an hour is charged as a full hour.
How to Pay
Payments are made at the autopay machines before you leave the parking area — make sure to settle your fee there first.
Location:
- Entrance next to Big C (across the Parking Building)
- In front of the elevator at Basement Parking
Free Services for Extra Comfort
Wheelchair Service
Jungceylon provides wheelchairs free of charge to make the mall more accessible for visitors who need them.
Location: Information Counter and Tourist Service Center
Baby Stroller Service
Traveling with little ones? Strollers are available free of charge so parents can shop comfortably with babies and toddlers in tow.
Location: Information Counter and Tourist Service Center
Other Helpful Services
First Aid
A first aid point is available on-site for minor injuries or if you're feeling unwell during your visit.
Location: Basement floor parking near Thairapy entrance
Lost & Found
Misplaced something while shopping? The mall's lost and found service can help you track it down.
Location: Information counter, GF, The Jungle Zone
Prayer Room
A dedicated prayer room (musholla) is available for Muslim visitors who wish to perform their daily prayers during their visit.
Location: Basement floor parking near Thairapy entrance
Smoking Areas
Designated smoking areas are located around the mall, keeping indoor spaces comfortable for everyone.
Location:
- G floor behind SHAKE SHACK
- G floor behind KFC
- G floor behind Pimnara Boutique Hotel
- Near Drop-off, The Botanica Zone
Shopping at Ease at Jungceylon
With counters, currency exchange, connectivity, mobility support, and parking all sorted, there's really nothing left to plan, just show up and enjoy Jungceylon. Knowing where these services are before you arrive means less time figuring things out and more time doing what you actually came to Patong for, shopping, eating, and having a good time.
